RTP Doors App Privacy Policy

RTP Doors is a work tool made by RoofTop Power LLC ("Rooftop Power," "we," "us") for its own door-to-door sales representatives and their managers. It has two parts: the RTP Doors phone app (iPhone and Android) and the Doors web app used in a browser. Both talk to the same company server. This policy covers both.

RoofTop Power LLC is a roofing, solar and HVAC company. We decide how the information described here is used. Contact: RoofTop Power LLC, 275 W Natick Road, Suite 800, Warwick, RI 02886, email awesley@rooftoppowerco.com.

• Account details: your name, company email address, role (rep, manager or administrator), rep type, the products you sell, your daily knock goal, your assigned areas (turfs), and a link to your record in the company's sales system (Podio). We use these to sign you in, decide what you can see, and credit your work.
• Sign-in and device data (phone app): a random ID the app creates for your phone, the phone's model name, sign-in session records (created, last used, expiry), and hashed refresh tokens. Invite codes are stored only as hashes. To stop repeated wrong codes, the server counts failed sign-in attempts by IP address for a short time and then deletes those counts.
• Knocks: for each door you log, the address, the outcome (for example Not Home, Callback, Not Interested, Sold, Do Not Knock), the product discussed (Solar, Roof, HVAC, Other), the reason you select, your note, the time on your phone and the time the server received it, and any follow-up you create (due time and note).
• Location at the moment you log: see "Location" below.
• Door details you add: door notes (you can edit or delete your own), roof type, inquiry type, doors you add to the map, and flags you set on a door.
• Door photos (phone app and web app): photos of a house that you take with your camera or pick from your photo library and attach to a door. The app opens the camera or photo library only when you tap to add a photo, and sends only the photo you choose, re-saved as a smaller JPEG. Each photo is stored in our file storage linked to that door, with your email as the rep who added it and the time it was added and received. You can delete a photo you added.
• Booking files (web app): a photo or PDF of a homeowner's utility bill when you book an appointment, if the homeowner provides one.
• Activity totals: counts of your knocks and outcomes, used for your progress line, team leaderboards and manager reports.
• Account deletion requests: when you request deletion from the Me screen in the phone app or the web app, we record the request, the time, and who handled it.

RTP Doors shows reps and managers information about homes in their areas. It comes from these sources:

• Public property records: property owner names and addresses from public assessor (property tax) records published by the state or town, such as MassGIS for Massachusetts and the Rhode Island towns that publish owner data. Owner names can be out of date. Reps see owner names only for doors in their own areas.
• Company records: existing customers, past installs, open and past leads, appointment results, leads that did not qualify for financing, and past door-knocking records from the company's earlier prospecting tools. These come from the company's own sales systems (Podio and GoHighLevel). Some of these layers are visible only to the rep who owns the lead and to managers.
• Recent home sales: addresses of recently sold homes, with the sale date and, when available, the price.
• Roof and solar data: roof size, pitch and solar potential estimates for an address, from Google's Solar API and our own roof measurement service. These describe the building, not a person.
• What reps enter: knock outcomes, notes, photos, roof type and inquiry type for a door, and Do Not Knock requests. When a rep books an appointment in the web app, the homeowner's name, phone number, email address, property address, the products they are interested in, roof type and age, average monthly utility bill, utility company, appointment time and the rep's notes are collected, and a utility bill photo or PDF if the homeowner provides one.

Please keep notes to what the sales process needs. A Do Not Knock request is kept, separately from the 24-month limit on knock records below, so the team does not knock that door again.

• We do not sell personal information or share it for advertising.
• We do not show ads.
• We do not use advertising, analytics or crash-reporting services in RTP Doors.
• We do not track you across other companies' apps or websites.
• The phone app does not use the microphone and does not send push notifications. It uses the camera and photo library only when you choose to add a door photo.

On your phone, the app keeps a private local database of saved doors and knocks that have not yet been sent (so it works with no signal), door photos that have not yet been sent, and your sign-in tokens in the phone's secure storage (iOS Keychain or Android Keystore). Signing out deletes them from the phone.

In the web app, door photos that have not yet been sent are kept in that browser's storage on your device until they are sent, so a photo taken with no signal is not lost.

On our servers (Cloudflare), we keep account details, knock records, notes, follow-ups, bookings and device sessions in our database, and door photos and booking files in our file storage (Cloudflare R2). Data travels between your phone or browser and our servers over encrypted HTTPS connections.

• Sign out, or sign out of every device, from the Me screen in the phone app.
• Request account deletion: in the phone app or the web app, open Me, then "Request account deletion" (in the web app it is under "Delete my account"). This records your request for an administrator and signs you out of the phone app on every phone. The request by itself does not delete anything; an administrator reviews each request.
• How a deletion request is carried out: an administrator handles requests in Manage, People. Only an administrator can erase a person, only after that person has been deactivated, which ends their access (or after their account has already been removed), and only after typing the person's email to confirm. Erasing:
  • deletes your account record, your phone sign-ins and invites, your assigned areas, your follow-ups and your roof-lookup history;
  • deletes the door photos you added from our file storage;
  • clears the location readings saved with your knocks and with doors you added;
  • removes your name and email from the knocks, notes, door details and bookings you created and replaces them with a random anonymous ID that does not link back to you. Those records stay under that ID so door history and team totals stay correct, and they follow the retention periods above;
  • removes you from the live team map.
• What is kept after an erase: one record that the erase happened, with who did it, when, how many records were changed, and a one-way code (a hash) made from your email, so we can later confirm you were erased without keeping your email address. Bookings and customer records already sent to GoHighLevel or Podio are company customer records and are not changed by the erase.
• Access, correction or deletion: email awesley@rooftoppowerco.com with your request. We will respond within a reasonable time and as the law requires.
• Location: change or turn off location permission in your phone or browser settings, and turn live location sharing on or off in the web app.

RTP Doors is a business tool for adult team members. It is not directed to children, and we do not knowingly collect information from anyone under 18.

RoofTop Power LLC, 275 W Natick Road, Suite 800, Warwick, RI 02886. Email awesley@rooftoppowerco.com.